Refund policy

Return & Refund Policy

1. Return Window
   You have the right to return any product purchased from our website within 14 calendar days from the date you receive it.
   After 14 days have passed, we will unfortunately be unable to offer you a refund or exchange.
2.  Eligibility for Returns
   To qualify for a return, your item(s) must be:
   Unused and in the same condition you received them.
   In the original packaging, including all tags, labels, or accessories that came with the product.
   Free of any odors (e.g., perfumes, smoke) or damage not caused by us or by shipping.
   For hygiene and safety reasons, certain items (e.g., plushies that have been unsealed and used) may not be eligible for return if they are no longer in a resellable condition.
   
3. Non-Returnable Items
   Final Sale Items: Products sold at a discount or as part of a clearance sale may not be returnable. Check the product listing or your order confirmation for details.
   Customized or Personalized Items: If an item has been customized (e.g., monogrammed plushies, special edition charms), it may not be eligible for return unless it arrives damaged or defective.
   
4. How to Initiate a Return
   Contact Us: Email us at jfreespirits@gmail.com or use the contact form on our website. Include your order number and the reason for the return.
   Await Instructions: We will review your request and respond with further instructions on how to return your item(s).
   Prepare the Package: Pack the item securely, preferably in the original shipping box or a similar, protective box, to prevent damage in transit
   
5. Return Shipping Costs
   Customer Responsibility: You are responsible for the cost of returning the item(s).
   We highly recommend using a trackable shipping service or purchasing shipping insurance to ensure that your return reaches us safely.
   We are not responsible for lost or damaged returns if you choose a non-trackable method
6. Exchanges
   Exchanges for the Same Item: If you wish to exchange an item for a different color, size, or style (when applicable), please follow the return procedure first. Once the returned item is received and inspected, we can process an exchange if the requested item is in stock.
   Different Item Exchanges: If you want a completely different product, we suggest returning the original item for a refund and placing a new order for the item you want.
   
7. Damaged or Defective Items
   If you receive an item that is damaged, defective, or incorrect, please contact us immediately at jfreespirits@gmail.com with photographs of the damage or defect.
   We will work with you to either:
   Arrange a return and replacement, or
   Process a full refund if a replacement is not available.
   In cases where the damage or defect is proven to be our fault, we will cover the return shipping costs.
8. Refund Processing
   Inspection: Once your return is received, we will inspect the item(s) to ensure they meet the return eligibility criteria.
   Approval/Rejection: We will notify you via email regarding the acceptance or rejection of your return.
   Refund Method: If approved, your refund will be processed to your original payment method. This typically takes 7 business days after we approve the return. Depending on your bank or card issuer, it may take additional time for the refund to appear in your account.
   
9. Store Credits or Gift Cards
   In certain cases, we may offer store credit or gift cards instead of a direct refund. These will be issued via email and can be applied to future purchases.
10. Contact Information
    If you have any questions about returns, refunds, or exchanges, please reach out to us at:
    Email: jfreespirits@gmail.com
    Contact Form: https://freespiritsjewels.com/pages/contact